Customer Testimonials

Just a quick note to all the customer service staff you have working for mylayby. I have placed a few orders and received a couple and I have found the service to be excellent. Always prompt with enquiries and any changes to layby's. i have contacted the site by email and on live chat and the staff have made it a seamless process each time. Excellent service and an excellent online layby concept. Keep up the great work guys. 

Mark,  VIC 


I just wanted to thank you for you prompt service, great products and incredible call centre staff. I've finished a number of lay-by's with you and everything I mentioned above were fantastic.

Perry, VIC


Hello, thank you dear persons,I received the perfect gift I ordered for my daughters birthday, it arrived today, thank you so much. You all make it so much easier for older people. God Bless,

Sharon Barton, QLD


I am really excited to be shopping with your company. Just about my whole family shops with you and we love it and love what you do for people, really helpful so thank you

Shan, VIC


Would just like to say how happy I am with my items I received and would like you to pass on to Management how impressed I am with the staff how helpful they have been and also how you treat your clients with respect and nothing is an issue.  I have been telling all my friends about My Layby and why would I want to go to a normal retailer, I can tell we would not receive the same amount of respect and help.  So Again ABig Thank You and will be back shortly

Marie, NSW


My orders were exactly as I had ordered for Christmas.  All the goods were in perfect order with not one missing item and thankfully not the usual gift that every store has.  A pleasure to have this online company as my prime gift seeking store.

Eillen, QLD January 2015


I would just like to tell you how happy I am with your site. I have got a few things now and couldnt be happier. Its great to be able to order anytime of the year and adjust your payments. Very happy.

Carly. VIC


I just want to say what a great service you do for everyday Australians and great products. I have had over 20 orders and have about 15 more to come and as I get one I put another one away. Keep the great products coming!

Rachelle, QLD


Just when I think that it is impossible to love you any more, you prove me wrong thank u guys so much!!! Happy customer right here btw I love your site such a great idea and I have been telling all my friends and family! 

Josh, QLD


I would like to say thankyou for another hassle free layby experience from! 
This was my 6th item purchased  from you, and it mostly certainly won't be the last!

 Sandy, WA


My two items were a pleasure to receive. I must say the service is wonderful, I will keep coming back for more items in the future.

Pene, QLD


Best ever! I’ve been using My Layby for over 2 years now. I have bought so many thing I probably couldn’t have bought without using My Layby. I recommend you to everyone!

Maxine, VIC


Now that I don’t have a credit card I love doing things the old fashioned way. A new MacBook Air on layby, awesome service, flexibility and terms. To top it off, no interest and free delivery. Thanks My Layby!


Lochie, QLD.


I am a regular customer and every time I call or order, I receive the highest standard of customer service. I'm never on the phone waiting long (which is great), and your staff are always happy and very respectful. I’m glad I’ve found such good customer service online!

Christin, Booval QLD


I would just like to say a big thank you for the amazing service that I have received.  My brother got his presents within a day of your company sending them off!! This has made my online Xmas shopping easy, especially after the big outlets let me down over and over again. I will be letting everyone I speak to know how amazing your service is. 

Thank you again and keep up the great work. Without your great company I wouldn't be to afford all the great goodies I have got for Xmas.

Lisa, Churra QLD


I am so pleased that I can layby items with My Layby. If I had to it at a store I would never be able to do it. So thank you My Layby!

Dianne, Midvale WA


I have just received my new vacuum cleaner. I wanted to say how much I love your service. I no longer have to put things on time payment to get the product I want. I already have something else on layby. You are wonderful. Not only am I saving money doing it this way but I get it delivered to my front door. I’ve told my family and friends about you and they will also be using you. Thank you so much for making my life easier.

Pier, Parrafield Gardens SA


Just wanted to give your business a huge thumbs up for always helping me out with changing payment options and for sending my item out the day after I paid.

Bethany, NSW


Thank you all at My Layby. Love the surprise gift today. Everything I have ordered has been excellent. Just makes getting things so much easier. The gift today will make 4 little children very happy.

Elizabeth, Conder ACT


I just want to say that you have a great service. I have had about 16 orders and have 26 still to come. The delivery is fast, my latest was delivered overnight. Thanks for a great service.

Rachelle, Eagleby QLD       


Thank you for my mystery gift. was very surprised to receive it. Was certainly not expecting it. Have been very happy with My Layby. I could not have afforded the things I have purchased without it. I am very happy to recommend you to everyone I can.

Kim, Kirwan QLD


Can I just say that you guys rock. Love My Layby. You have enabled me to get things I never thought I'd ever own. Thank you sooooo much.

Deanne, Parmelia WA


Hello, I just wanted to thank My Layby for all of your help and the amazing customer service I have received. I purchased two children's "CARS" desk at Christmas 2012 and one of the desks had a piece missing, I contacted My Layby and you were WONDERFUL, you tracked down the missing piece and had it shipped out directly to me.

It’s so exciting to have a company actually care and follow up on something as little as a piece to a desk yet I was made to feel like my issue was important which is very rare these days. Thank you My Layby for caring and for some of the best customer service I have ever come across.

Tegan, Epping VIC


Hello, I would like to thank you for all your help and the Mini iPad arrived this morning. I would also like to say that you have a great website especially for people like me who don’t get into town as it is too far. Your website has made purchasing so much easier.

Patricia, Barraba NSW


Thank you for the very quick delivery of my son's iPod that arrived safely today.  It has arrived exactly a week after making my final payment which is exceptionally quick!  Thank you so much for making such a positive experience and I will definitely be using your service again, and will recommend it to my friends and family!

Karen, Mt Pleasant SA


I am so pleased with the service I receive from Time and time again I have dealt with wonderful customer service representatives. I recommend you to all of my friends. Great quality products with affordable payment options.

Sherry, Tarneit VIC


Thank you all my presents have arrived safely and Christmas is all sorted out. It can't get any easier than this. I have decided that since you have made this Christmas so easy that I can treat myself to an iPhone 5 and have just been online to layby it. When that's all paid for I will start on the next Christmas. Thanks for taking all the stress out of the Christmas season!

Tracy, Bathurst NSW


We have been paying off 6 single camping beds for our kids since April and I’m so excited they arrived today! Thank you so much My Layby. I am looking forward to our camp kitchen to arrive in the coming couple days. This is not the first time I’ve done business with you and definitely won’t be the last.

Heather, Clontarf QLD


I wanted to place an order for a Samsung Galaxy S3 32GB with My Layby however as they didn't have the 32GB in stock or displayed. I received a phone call from My Layby later telling me they can order the 32GB in for me and not only that, they also offered me a cheaper price than the other layby stores. They never required a minimum deposit or payment upfront. A few months later when I came to my last payment and requested for express post, I received the phone the very next day. It was a brand new phone and exactly as it was promoted.

I highly recommended My Layby to anyone, they provide fast, effective and great customer service, communication and delivery, I will be back to My Layby!

Ashley, Maidstone VIC


Hi, I would just like to say “thank you” to your very friendly staff and customer service. You tired very best to help me out with a gift for my son's birthday and that was fantastic. Well done to all the team at My Layby and a very big thank you once again. I will always buy from your store. Thanks again.

David, Sommerville VIC

I've got 3 things from My Layby and want to thank you for providing a layby service with long-term payment options.
I was able to buy my sister a huge set of bottles and steriliser for her baby due soon that I couldn't have afforded the repayments at any other store. I am so glad to be able to give her such a useful (and to me) expensive present.

The ease of which I was able to transfer my balance onto other products is also very much appreciated.

Karletta, Mount Morgan QLD


I just wanted to say what a better way to shop than to layby and with - you can choose your payments and when you need it to be delivered. The biggest plus for me personally regarding is that whenever you call or email you'll get a reply almost instantly and there's always a real person to talk to - thanks again and now I’m back to my Christmas shopping!

Magdalena, Oatley NSW


Hi I just wanted to say thank you for your service. I know at least when I get my item it is fully paid for, no credit headaches. I can sleep soundly knowing that I have paid for it, and not wondering how I am going to deal with excessive interest bills; I found my first order very straightforward, no hassles, and your pricing is also very good.

Your service is thorough and I have been recommending you to my friends. I am also very happy with the quality of the products that you offer. It is also extremely convenient, as I don't have to make frequent trips to the store to pay off a layby, it fits with my budget, and it also saves me time, knowing that I am not buying poor quality, and that it is delivered and my husband loved the free gift! Thankyou for offering a genuine credit-free alternative.

Lori, Centenary Heights QLD

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